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Lost, stolen, or damaged phone : Ethos
Modified on: Fri, 31 Aug, 2018 at 12:15 PM What if someone steals my phone What if I drop it in the toilet?  These are common questions and valid concerns! But rest assured, your Smart Keys will be protected by a PIN + biometric data (optional) and stored in the cryptographic section of the phone.  Okay, so my keys are safe... but I dropped my phone into the toilet and then it was stolen! Is my wallet gone forever No! When you first create your wallet you are given a 24-word phrase, your Smart Key. It is the responsibility of the wallet holder to document the Smart Key words and store that in a safe place, this is made clear to the customer when they first create their wallet. If your phone dies or disappears, you can easily regenerate your wallet and private keys on a new device by using the seed! 

Smart Keys : Ethos
Modified on: Fri, 13 Jul, 2018 at 1:20 PM A Smart Key is a single key that provides access to all of your wallets. The Smart Key is always held by the user and is protected by a backup key that can be written down and stored as a paper wallet. Aside from your paper copy, your Smart Key is stored in the cryptographic section of your phone and protected by: your phone's lockscreen pin/passphrase; your Universal Wallet pin; and optionally another layer of biometric authentication. Your smart key will never touch the internet and is not stored by Ethos. Ethos cannot authorize or spend any of your funds without your Smart Key. Your Smart Key is tied to your password and your backup key so that you always have secure access to your funds wherever you go.

Are there fees to use the wallet? : Ethos
Modified on: Fri, 11 May, 2018 at 3:16 PM The basic functions of the wallet are free to use! Ethos will not charge you to deposit or withdraw your coins. The only costs involved will be the transaction fees that fuel each blockchain, these are sometimes referred to as miner fees. On the Ethereum platform, each transaction that is performed costs gas. This small fee is awarded to miners as compensation for the computational resources they provide the network to process the transaction. Did you find it helpful Yes No

Can a Smart Key be generated without shaking the phone? : Ethos
Modified on: Tue, 13 Nov, 2018 at 11:16 AM No. Multiple sources of entropy (randomness) are used when generating your SmartKey.  One of these sources is from the accelerometer in your phone. Shaking your phone generates data that is used in combination with the other sources of entropy to ensure your SmartKey will be random.  You can check the accelerometer of your phone by downloading one of the many apps the Android Play Store and Apple Appstore have to offer. Did you find it helpful Yes No

How to use the BIP39 Recovery Tool : Ethos
Modified on: Sat, 24 Nov, 2018 at 10:24 AM Who would use the BIP39 Recovery Tool You would use the BIP39 Recovery Tool if: - You have lost access to your account and lost access to your email. - You have participated in an ICO for a token or coin that is not yet supported by the Universal Wallet. - You have deposited an ERC20 token to your wallet while it wasn't supported yet . - You have received an Airdrop of a token/coin that isn't supported yet. Most wallets offer a function to import an address from a private key, see the documentation for your wallet for specific instructions.  - If you need to derive your private keys from the Smartkey for any other reason. 

BIP-44 : Ethos
Modified on: Tue, 24 Apr, 2018 at 2:39 PM BIP-44 defines a logical hierarchy for deterministic wallets and expands on the capabilities of the HD wallet as defined in BIP-32 to allow for different coin types (i.e., BTC, ETH, NEO) and accounts. This allows for a single mnemonic phrase (BIP-32/39 and Smart Keys) to be used to recover seemingly infinite wallet addresses that hold assets across different blockchains. For a complete list of registered coin types under BIP-44 check out SLIP-44.  Did you find it helpful Yes No

Community : Ethos
Modified on: Tue, 18 Sep, 2018 at 9:36 AM The Ethos Ambassador Program A Call To Action! Live Community Q&A: The Road Ahead Ethos Netherlands Recap: Global Ambassador Program Launch Ethos Community Airdrop Program We Need Your Vote to Get Ethos on Ethfinex & Bitfinex! Weekly Cryptocurrency Market Sentiment Analysis (July 4, 2018) Cryptocurrency Sentiment Analysis May 13th Recap: Crypto Crow's Live Exclusive Interview with Shingo Lavine Crypto Sentiment Analysis (April 28, 2018) Announcing the Ethos East Coast Summit & Ethos Summit Recap! Bitdegree Q&A with Ethos CEO Shingo Lavine An Open Letter to the Community From Shingo Lavine

What is Ethereum Gas? : Ethos
Modified on: Thu, 5 Apr, 2018 at 8:56 AM Did you find it helpful Yes No

How do I send Bitcoin from Coinbase to my Universal Wallet? : Ethos
Modified on: Sun, 22 Jul, 2018 at 11:24 AM Click here for instructions on how to send and receive cryptocurrencies like Bitcoin with your Ethos Universal Wallet (UW) and click here for additional support material for getting started! If you are already familiar but just need a refresher, it breaks down to: 1. Create a SmartWallet in the Ethos UW 2. Generate a bitcoin address in your SmartWallet by simply tapping Add Coin and selecting BTC. 3. Tap on Send/Receive in the lower right corner, tap BTC in the wallet you wish to send the coins to, and select Receive. 4. Tap Copy & Share and you can then paste the address into the recipient address line if you are using another phone application. You can also send this public address to your computer via text or email.

What is Ethereum? : Ethos
Modified on: Fri, 30 Mar, 2018 at 3:50 AM Did you find it helpful Yes No

Template to write down your 24-word Seed : Ethos
Modified on: Wed, 31 Oct, 2018 at 6:26 PM Feel free to use the file below to write down the 24 words for the recovery of your SmartKey Did you find it helpful Yes No

Unable to use the email for password reset : Ethos
Modified on: Mon, 5 Nov, 2018 at 11:30 AM If you are unable to reset your password because of the email for password reset. You could be experiencing an issue caused by browser cookies. This can be solved by performing the following steps when you receive the email for password reset: If the provided solution still doesn't allow you to change your password, please create a ticket  here and we'll be able to help you from there.  Did you find it helpful Yes No

New Feature in version 1.5: Ethos Status and Reviews : Ethos
Modified on: Sat, 17 Nov, 2018 at 10:29 AM In version 1.5 Ethos Status is introduced in the form of voting power for the user. With Ethos Status the amount of Ethos a user holds will grant the user certain benefits. To read more in detail about these features visit this link.  The different tiers depending on how many Ethos Tokens you hold. Disable visibility of your Ethos Status If you do not wish to share your Ethos Status to the community, you can disable the visibility of your status by turning this feature of in the user profile settings. Version 1.5 adds the feature Coin Reviews, which will let users share their thoughts in a review on any coin available in the Universal Wallet. These reviews can be up- and down-voted. Ethos Status will grant more voting power to users with a higher tier status. 

Does Ethos have a copy of my private keys? : Ethos
Modified on: Mon, 4 Jun, 2018 at 4:26 PM No, Ethos does not have a copy of your private keys. When you generate a wallet, there is a handshake with our server that sends a copy of the extended public key to us. As you may know, you can create seemingly infinite private and public key pairs when you hold the SmartKey. The extended public key stored by Ethos allows us to generate public addresses, track wallet balances, and support airdrops. This also allows us to tie your SmartKey to your Ethos account and prevent bad actors from using your SmartKey on another Ethos account. *The extended public key does NOT allow Ethos control of your assets. You always maintain full custody of your assets.*

Does Ethos have a roadmap? : Ethos
Modified on: Sat, 25 Aug, 2018 at 2:00 PM To keep up to date with what we are working on at Ethos, please check out our Developer Dashboard. The DevDash allows you to see what we have integrated into the app, what's currently under development, and what's upcoming!  Did you find it helpful Yes No

Sign into : Ethos
Give us your email address and instructions to reset your password will be emailed to you. Once you sign up, you will have complete access to our self service portal and you can use your account to raise support tickets and track their status.

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